Privacy policy

Last Updated: July 12, 2025

1. Introduction

Innov Agence ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our websites or the websites we develop for our clients. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information in compliance with Quebec's Law 25.

2. Data Controller

Innov Agence is the data controller for the information collected. For any questions regarding this policy or your personal information, please contact our Privacy Officer at:

Email: contact@innovagence.com

3. Information we collect

3.1 Anonymous analytics (no consent required)

When you visit our website or our clients' websites, we automatically collect anonymous usage data that does not allow us to identify you personally. This data includes:

Usage statistics: Pages viewed, time spent on each page, links clicked, and scroll depth.
Technical information: Browser type, screen resolution, device type, and language preference.
Interactions: Clicks, form interactions (without capturing the content of the fields), and navigation patterns.

This anonymous data does not use any persistent identifier between sessions. Each visit generates a temporary session identifier that is automatically deleted when you close your browser tab. No cookies or persistent tracking technologies are used for this purpose.

3.2 Enhanced analytics (with your consent)

If you consent to analytics cookies, we may additionally collect:

Visitor identification: A persistent identifier stored in your browser to recognize you across visits and improve our analysis of usage trends.
Third-party analytics: Data shared with analytics partners (such as Google Analytics) to provide enhanced insights.

You can withdraw your consent at any time through the cookie management panel accessible at the bottom left of the page.

4. Use of your information

The information we collect is used exclusively for the following purposes:

To operate, maintain, and improve our websites and services.
To monitor and analyze trends, usage, and activities in connection with our services.
To ensure the security of our platforms.

We guarantee that we do not sell, rent, or trade your personal data to third parties for marketing or any other purposes.

5. Your rights

Under Law 25, you have the following rights regarding your personal information:

Right to access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: You can request the correction of any inaccurate or incomplete information.
Right to withdraw consent: You may withdraw your consent to the collection and processing of your data at any time.
Right to de-indexation (erasure): You can request the deletion of your personal information from our records, subject to legal and contractual obligations.

6. Exercising your rights

To exercise any of your rights, please send a detailed request to our Privacy Officer at contact@innovagence.com. We will respond to your request within 30 days.

7. Data security

We have implemented appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our servers are located under the GNU/Linux operating system, and we follow industry best practices for data security.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.