Terms 
of use. 

1. Acceptance of the Terms

These terms of use (the "Terms") constitute a legal agreement between Les Solutions Innov Agence Inc. (doing business as "Innov Agence", "we", "us") and any individual or legal entity (the "Client", "you") who creates an account or uses the InnovaSuite platform (the "Platform").

By creating an account, checking the acceptance box during registration, or using the Platform in any way whatsoever, you acknowledge that you have read, understood and accepted these Terms without reservation. If you do not accept these Terms, you must immediately cease all use of the Platform.

If you accept these Terms on behalf of an organization, you represent that you have the necessary authority to bind it.

2. Nature of the service — Rented Software-as-a-Service (SaaS)

The Platform is offered under a Software-as-a-Service model. You expressly acknowledge and agree that:

• The Platform, its source code, design, features, brand and any technical component remain at all times the exclusive property of Innov Agence;
• Your subscription grants you a limited, non-exclusive, non-transferable and revocable right of use of the Platform for the duration of your active subscription;
• You acquire no ownership rights in the Platform, regardless of the duration of your subscription or the amounts paid;
• Upon termination of your subscription, your right of use ends and you have no right to keep, copy, redistribute or continue using the Platform.

3. Eligibility and account creation

You must be at least 18 years old, or have obtained the consent of a parent or legal guardian, to create an account. You must provide accurate, complete and up-to-date information.

You are responsible for the confidentiality of your credentials (password, two-factor authentication), for all activities carried out under your account, and for notifying Innov Agence without delay of any unauthorized use of your account.

Innov Agence reserves the right to refuse, suspend or terminate any account at its sole discretion, including in the event of a reasonable suspicion of fraud, identity theft or breach of these Terms.

4. Pricing, billing and non-payment

• Subscription fees are those displayed on the Platform at the time you purchase or change your plan;
• Payments are processed by our third-party provider (Stripe). You agree to its own terms of use;
• Fees are non-refundable, except as otherwise provided herein or required by law;
• In the event of non-payment, Innov Agence may, without notice: (i) suspend access to the Platform, (ii) suspend related services (email, hosting, published website, etc.), and (iii) after a reasonable period, terminate the account and delete the associated data.

5. Domain names purchased through Innov Agence

Where Innov Agence purchases or renews a domain name on your behalf with a third-party registrar:

• You remain at all times the rightful owner of the domain name;
• Innov Agence acts solely as an intermediary or agent to facilitate the transaction;
• Upon reasonable written request, Innov Agence will transfer the management of the domain to another registrar of your choice, subject to the rules of the original registrar and payment of the applicable transfer fees;
• Innov Agence is not responsible for decisions of the registrar or the registry, nor for future renewal costs.

6. Acceptable use

You agree to use the Platform in a lawful and responsible manner. The following are prohibited, among other things:

• Any fraudulent or malicious activity, including phishing, hacking, malware distribution, social engineering and identity theft;
• Distributing, hosting or promoting pornographic or sexually explicit content, or content involving minors;
• Distributing, hosting or promoting illicit substances (drugs, prohibited weapons, etc.) or illegal activities;
• Any form of hate speech, harassment, threats, defamation or incitement to violence;
• Infringing the intellectual property rights of third parties (copyright, trademarks, patents);
• Sending spam or violating Canada's Anti-Spam Legislation (CASL);
• Reverse engineering, decompiling or any attempt to access the Platform's source code;
• Any attempt to circumvent security measures or usage limits (quotas, plans, etc.);
• Using the Platform to develop a competing service.

Any breach of this section may result in the immediate suspension or termination of your account, without refund.

7. Client content

You retain all rights to the data, files, text, images and other content that you upload or create on the Platform (the "Content"). You nevertheless grant Innov Agence a limited, non-exclusive, worldwide, royalty-free licence, strictly as necessary to host, process, back up, display and secure your Content in the course of providing the service.

You are solely responsible for:

• The lawfulness of your Content and your right to publish it;
• Respecting the personal information of the individuals whose data you process through the Platform (your clients, employees, contacts);
• Obtaining any consent required by law.

Innov Agence has no general obligation to monitor Content, but reserves the right to remove or make inaccessible any Content that is manifestly unlawful or contrary to these Terms.

8. Artificial intelligence services

Some features of the Platform rely on third-party artificial intelligence providers (for example, Anthropic). By using these features, you acknowledge that your requests and certain Content may be transmitted to these providers, solely for the purpose of producing the requested response, in accordance with their own terms and privacy policies.

Innov Agence does not guarantee the accuracy, completeness or absence of bias of AI-generated content. It is your responsibility to verify any output before relying on it.

9. Third-party services

The Platform may integrate or rely on third-party services (payment, email, hosting, AI, etc.). Each third-party service is governed by its own terms, over which Innov Agence has no control. Innov Agence cannot be held liable for outages, errors or changes attributable to these third parties.

10. Availability and backups

Innov Agence uses commercially reasonable efforts to keep the Platform available, but offers no uptime guarantee, unless otherwise provided in a separate service level agreement. The Platform may be temporarily unavailable due to maintenance, upgrades or security incidents.

Innov Agence performs regular backups of Client data, but does not guarantee the recovery of all data in the event of an incident. The Client is encouraged to keep its own copies of critical data.

11. Bug and vulnerability reporting

You agree to report in good faith any bug, anomaly or security vulnerability that you discover while using the Platform, by email to support@innovagence.com, refraining from exploiting the vulnerability or disclosing it publicly before Innov Agence has had a reasonable period to fix it.

12. Personal information

Innov Agence collects, uses and protects personal information in accordance with the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1, "Law 25") and applicable federal laws.

• Innov Agence does not sell your personal information or that of your users to third parties;
• Innov Agence does not disclose your personal information to third parties for commercial purposes without your express consent, except: (i) to its contractually bound subcontractors subject to equivalent obligations (hosting, payment, infrastructure), (ii) where required by law, (iii) to assert its rights;
• For more details, please see our Privacy Policy.

You may exercise your rights of access, rectification, withdrawal of consent and portability by writing to confidentialite@innovagence.com.

13. Intellectual property

All intellectual property rights relating to the Platform (code, design, brand, documentation, etc.) belong exclusively to Innov Agence or its licensors. These Terms grant you no rights other than the right of use set out in section 2.

14. Suspension and termination by Innov Agence

Innov Agence may, at its sole discretion and without owing any compensation, suspend or terminate your access to the Platform, in whole or in part, in the following cases:

• Non-payment;
• Breach of these Terms, in particular section 6;
• Reasonable suspicion of fraudulent, illegal or abusive activity;
• Request from a competent authority or court order;
• Loss of trust in the Client, including abusive behaviour toward Innov Agence staff, attempted fraud or manifest incompatibility with Innov Agence's values;
• Technical necessity (maintenance, upgrade, security incident).

In the event of termination for breach, no refund, even partial, will be owed.

15. Termination by the Client

You may cancel your subscription at any time from your administration panel. Cancellation takes effect at the end of the current billing period, without any refund of amounts already paid.

Upon termination, your data will be retained for a period of 30 days, during which you may request a copy. After this period, it will be irreversibly deleted, subject to technical backups and legal retention obligations.

16. Limitation of liability

To the extent permitted by law:

• The Platform is provided "as is" and "as available", without any express or implied warranty of merchantability, fitness for a particular purpose or absence of errors;
• Innov Agence cannot be held liable for indirect, incidental, punitive or consequential damages (loss of profits, data or business opportunities, harm to reputation), even if it has been advised of their possibility;
• Innov Agence's total aggregate liability to you, all causes combined, shall not exceed the total amount of subscription fees actually paid by you to Innov Agence during the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify and hold harmless Innov Agence, its officers, employees, agents and subcontractors, from and against any claim, action, loss, damage, cost or expense (including reasonable legal fees) arising from your use of the Platform, your Content, the actions of your end users, or any breach by you of these Terms, applicable laws or the rights of a third party.

Innov Agence assumes no responsibility for the use that you or your users make of the Platform.

18. Force majeure

Innov Agence cannot be held liable for any failure to perform its obligations resulting from an event of force majeure, including third-party provider outages, cyberattacks, natural disasters, armed conflicts, government decisions or public network interruptions.

19. Changes to the Platform and the Terms

Innov Agence may modify the Platform (features, interfaces, pricing) or these Terms at any time. Material changes will be communicated to you by email or by notice within the Platform at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the new Terms. If you refuse, you must cancel your subscription before that date.

20. Notices and communications

Innov Agence may send you notices by email, by notification within the Platform, or by any other reasonable means. You may send your notices to Innov Agence at contact@innovagence.com.

21. General provisions

• Assignment: You may not assign your rights or obligations under these Terms without the prior written consent of Innov Agence. Innov Agence may assign these Terms to a successor, an acquirer of its assets or an affiliate, without your consent.
• Entire agreement: These Terms constitute the entire agreement between you and Innov Agence with respect to the Platform and supersede any prior agreement.
• Waiver: The failure of Innov Agence to enforce any provision of these Terms does not constitute a waiver of its right to do so at a later time.
• Survival: Sections 2, 6, 7, 12, 13, 16, 17, 21, 22 and 23 survive the termination of these Terms.
• Severability: If any provision is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

22. Language

The French version of these Terms is the official version and prevails in case of discrepancy, in accordance with the Charter of the French Language (CQLR, c. C-11). The parties have expressly required that these Terms be drawn up in French; an English version is provided for convenience only.

23. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Montreal, to the exclusion of any other forum.

In accordance with article 1435 of the Civil Code of Québec, you acknowledge that you had the opportunity to read these Terms before agreeing to them.

24. Contact

Les Solutions Innov Agence Inc. (Innov Agence)

Email: contact@innovagence.com

Website: https://innovagence.com